Tech Help Direct: Queensland's premier Apple Business Partner for fleet deployments

We help organisations better deploy Apple devices at scale with Jamf Pro

At Tech Help Direct, we take pride in being one of Queensland’s leading managed IT service providers—and a certified Apple Partner. Our specialty? Helping organisations procure, deploy and manage fleets of Apple devices using Jamf Pro, the gold standard in Apple device management.

We’re based in Queensland, but our reach spans across Australia. Whether you're a school, government department, or enterprise, we bring premium, scalable solutions to your Apple ecosystem.

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Why do we choose Jamf Pro?

Jamf Pro allows us to deliver a seamless, secure, and scalable Apple experience. With it, we can:

• Automate device enrollment and configuration
• Push apps and updates remotely
• Enforce security policies
• Provide a self-service portal for users
• Monitor inventory and compliance in real time

We’re Jamf 300 certified, which means we’ve gone deep into the platform’s capabilities. We don’t just deploy devices—we build ecosystems that empower users and reduce IT overhead.

Case Study: Supporting TAFE Queensland’s Apple Deployment

One of our most rewarding projects was working with TAFE Queensland, one of Australia’s largest vocational education and training providers. They needed a reliable partner to help manage a growing fleet of Apple devices used across multiple campuses.

Here’s how we helped:

• Assessment & Planning: We worked closely with TAFE’s IT team to understand their needs, ranging from student iMacs to staff MacBooks.
• Zero-Touch Deployment: Using Apple School Manager and Jamf Pro, we enabled zero-touch provisioning. Devices were shipped directly to campuses and automatically enrolled upon activation.
• Custom Configuration: Each device was configured with the right apps, restrictions, and settings based on the user’s role—whether student, educator, or admin.
• Ongoing Management: We continue to provide remote support, app updates, and security enforcement through Jamf Pro.
• Training & Support: We trained TAFE’s internal IT staff and end users, ensuring they could make the most of their Apple devices.

The result? A streamlined, secure, and user-friendly Apple environment that supports learning and productivity.

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Why work with us?

• We’re Apple and Jamf certified
• We’ve deployed thousands of devices across Australia
• We offer local expertise with a national reach
• We provide ongoing managed support, not just one-off projects

If you're looking to scale your Apple deployment or need help managing your existing fleet, we’d love to chat. Let’s make your Apple environment work smarter for you and your users.